Refund Policy
At Scentuary London, we are committed to your satisfaction with our luxury car diffusers, scented tablets, and essential oils. While we hope you love every purchase, we understand there may be times when you need to return an item. Please review our updated policy below.
30-Day Money-Back Guarantee
We offer a 30-day return window from the delivery date on all eligible items. If you are not completely satisfied, you may request a return within this timeframe.
Eligible Items
Car Fresheners (Tablet Holders): Returns accepted if items are unused and undamaged. If your product arrives damaged, please notify us immediately with clear photo or video evidence (minimum two high-quality images or one video).
Note: Minor cosmetic variations such as light scratches or mold marks do not qualify as damage.
In some cases, we may offer a partial refund or store credit instead of a full refund, depending on the situation.
Ineligible Items
Scented Tablets: Refunds only if a manufacturing fault is proven via photo or video evidence.
Essential Oils: Refunds only if a fault is confirmed with appropriate visual proof.
Non-Returnable Items
Opened scented tablets or essential oils cannot be refunded due to hygiene and product integrity concerns. If a returned set includes opened fragrance products, the individual item cost will be deducted from your refund.
Exchanges
We do not currently offer exchanges. Due to pricing variations in product types and scent formulations, exchanges require complex backend coordination. However, we are actively working toward a structured exchange system, launching in 2026. Email subscribers will be notified of its release.
Return Process
To initiate a return, email us at hello@scentuaryldn.com. Customers are responsible for return shipping costs. We recommend using a trackable courier service.
Once your return is received and inspected, we’ll process your refund within 24 hours. Please allow up to 14 business days for funds to appear in your account depending on your payment provider.
Applies to All Regions
This policy applies to customers in the UK, USA, Europe, Australia, and Canada. For EU and UK residents, this policy meets and exceeds your statutory consumer rights.
Disposal of Unwanted Fragrances
If you no longer wish to keep a fragrance, we recommend gifting it to a friend or family member. Alternatively, dispose of the product responsibly:
- Scented Tablets (PE Sheets): Place in a sealed plastic bag and discard with general waste.
- Essential Oils: Mix with an absorbent substance (e.g., cat litter or sawdust) and dispose of in general waste, or take to a local hazardous waste facility.