Returns & Exchanges

Eligibility for Refunds and Returns

We accept refunds and returns on unused, unopened, and undamaged scented tablets that are returned in their original condition and packaging. The car diffusers (scented tablet holders themselves), may only be refunded/returned if you have notified us within 30 days of receiving your delivery, and the diffusers themselves are damaged or broken. You must also provide sufficient picture evidence of your claims (at least two high-quality images or a video demonstrating the issue). Please note that very small scratches or minor inconsistencies with production will not qualify for a refund. However, if the damage is beyond a minor scratch or inconsistency, but not detrimental enough to attain a full refund, and you contact us, we may be able to provide a partial refund or discount on future order, dependant on the situation. All refunds/returns must be initiated within 30 days of the delivery date. Please note that scented tablets and essential oils are non-refundable/returnable once opened, as their delicate nature and personal use render them unsuitable for resale. If you find that you do not enjoy the scent, we recommend gifting it to friends or family who might appreciate it, or disposing of it appropriately.  

Please see our 'Refund Policy' for more information.   

Exchanges 

Unfortunately we currently do not offer exchanges. We are currently working on incorporating exchanges to our store, but there are complexities behind this due to varying product and scent prices. We hope you can understand our difficulty here, but this is something we are aiming to integrate during 2025 through a stringent 'product type' and 'scent type' exchange process. We will keep all email-subscribed customers updated on this incorporation.